Measuring ROI and Risk

1. What is the primary mistake made before launching a pilot for an AI program?

Launching without a budget Not defining success metrics Not hiring a qualified team Ignoring user feedback

2. Which of the following is considered a value metric for measuring the success of an AI program?

Cost savings User satisfaction Response time All of the above

3. What should be done if an AI pilot presents high risk but modest value?

Ship and scale Redesign to lower the risk Kill the pilot None of the above

4. What does a rising refusal rate indicate in the context of measuring AI performance?

Improvement in performance Gaps in content or retrieval Increased user satisfaction Success in pilot goals